Return Center
Start a Shopify Order Return or Refund
Verified by your order number and email/phone. We’ll create a support ticket instantly and loop your request into the adidas business inbox.
Secure verification
Ticket instantaneously created
Works for Shopify COD & prepaid
How this works
1 · Intake
Your lookup verifies the order inside Shopify and spawns a ticket in the adidas admin hub.
2 · Review
A support agent reviews photos, confirms inventory, and decides whether to issue a voucher or gift card.
3 · Refund
Once approved, Shopify automatically creates the voucher/gift card and updates your order status to Return – In Progress.